Our privacy policy has been compiled to better serve those who are concerned with how their personal information is being used online. Personal information, as defined in Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), is information about an identifiable individual. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your personal information in accordance with our website.
What personal information do we collect?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.
When do we collect information?
We collect information from you when you fill out a form, open a support ticket, or enter information on our site.
How do we use your information?
We may use the information we collect from you in the following ways:
- To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To improve our website in order to better serve you.
- To allow us to better service you in responding to your customer service requests.
- To follow up with you after correspondence (live chat, email or phone inquiries).
How do we protect your information?
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use cookies?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. We use cookies to:
- Understand and save user's preferences for future visits.
- Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser settings. If you turn cookies off, some features of the site may not function properly.
Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your personal information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety.
Some of the service providers that help us operate this website are located outside Canada, including in the United States. Your information may be processed there and be subject to the laws of that country.
Third-party links
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites.
Google, as a third-party vendor, uses cookies to serve ads on our site. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy. We have implemented Demographics and Interests Reporting.
PIPEDA and Canadian privacy law
PIPEDA sets the rules for how private-sector organizations in Canada collect, use and disclose personal information, and Alberta, British Columbia and Quebec have similar laws of their own. In line with them, we agree to the following:
- Users can visit our site anonymously.
- Our privacy policy link includes the word "Privacy" and can easily be found on our site.
- You will be notified of any privacy policy changes on this page.
- We collect personal information only for the purposes described in this policy, and with your consent.
- You can ask to see the personal information we hold about you, ask us to correct it, or withdraw your consent to our using it.
Do Not Track signals
We honour Do Not Track signals and do not plant cookies or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Children’s privacy
We do not specifically market to children under the age of 13 years old.
Data breaches
Should a breach of our security safeguards involve your personal information and create a real risk of significant harm, we will notify you via email and via on-site notification as soon as feasible, and within 7 business days.
Contact us
If there are any questions regarding this privacy policy, please contact us.